[Resolved] Koovs.com / Marble E-Retail — order not delivered (one month ) | |
Hi, I had ordered two pair of shoes on 18th of july 2019. It got delivered to me on 25th of july, but when i tried it then i found the size is small, so next day on 26th of july i initiated en exchange. The order was picked up the same day. Since then i have been calling and calling regularly, and till do ie; 24th of august, i still haven't received my shoes, it has been over a month. Whenever i call, your customer service team hasn't given me any reason for this and just say that sorry for your inconvenience and i will put a special request for your order. But still after 1 month, i haven't recieved my product. Please can anyone intervienne and give me justification and let me know if i ever receive my product or not Thank you Was this information helpful? | |
Oct 6, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Aug 24, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from KOOVS.COM! We apologize for the inconvenience caused. Please share the order details with us at '[protected]@m-eretail.com' so that we can look into your concern. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |
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