[Resolved] Koovs.com / Marble E-Retail — order not yet delivered

Seeya Keserker

from Mumbai, Maharashtra

Address:

403002

I have 3 orders pending from the date 22nd october. Order ids as follows
6792844
6842900
6886408
Every time i contact the customer care, they say it would be shipped shortly
Not expected from a website like this
Please deliver my orders asap
It is almost going to be 20 days now i’m waiting for my order
Bad service
Also the refund for my previous orders has not been issued

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Nov 19, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Sia,

Greetings from Koovs.com !

We owe you our deepest apologies for the inconvenience caused. We are looking into this and will try our best to get these orders shipped as soon as possible.
You will be notified once this happens.
Further, please feel free to mail us those order nos. at [protected]@m-eretail.com from you registered email ID, whose refund is pending. We'll get the same checked for you.

Please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.