Koovs.com / Marble E-Retail — orders not dispatched since 2 months

ShreyasVed

from Hyderabad, Telangana

Address:

Koovs Marketing Consulting Pvt. Ltd 3rd Floor, 77 A Sector-18, IFFCO Road, Gurgaon, Gurgaon, Haryana, 122015

Order ID: 6634191
Order placed on August 30, 2019.
Date of Complaint : October 24, 2019.

Order ID: 6782648
Order placed on September 20, 2019.
Date of Complaint : October 24, 2019.

Its been nearly 2 months and they didn't even dispatch the orders. I called them many times and they always gave false hopes.
I spoke to Deepak (customer care executive) many times and he was reluctant in connecting me to his superior Danish.

Pathetic Koovs!!!

+2 photos

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Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Customer,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We are having it checked and our team will connect with you asap.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Nov 01, 2019

Updated by ShreyasVed It's been a week since I posted my complaint, the false promises customer care provides is full of crap!!
I didn't receive a call, nor an update on my products. It's turning into a company of lies.

Do your job Koovs!!