[Resolved] Koovs.com / Marble E-Retail — Refund is not processing even after receiving the product. | |||||
I ordered two pair of shoes from koovs. One fits well and other was inappropriate size and shape. when i submit a request for return and refund then after one day they pick up that order and send me the mail that they are not giving my refund. I request you to please process the order for refund. Order ID: 3700930 I shopped first time from koovs.com and it is a vary bad experience. Was this information helpful? | |||||
Jun 9, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support May 09, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Rekha, Greetings from Koovs.com ! We regret the inconvenience caused. We're arranging a call for your and your concern would be addressed shortly. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs. | |||||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We're sorry but your order #3718212 has already been dispatched from our warehouse and cannot be cancelled directly now. However, It has been marked for return by the courier company as per your communication and the parcel would be pulled back at the warehouse.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs