[Resolved]  Koovs.com / Marble E-Retail — refund policy

I must say it is the worst site ever. I refunded my order because of bad quality and they haven't refunded my money yet. There is only one customer care no. And i have tried to call then so many times but it was unable to reach and there is no alternate number as well. They didn't even replied to my mails. Never buy from this site... Never. Worst customer care policy ever
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Nov 7, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Santoshi,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We request you to share your order details at [protected]@m-eretail.com so that we can look into your concern and resolve at the earliest.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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