[Resolved] Koovs.com / Marble E-Retail — Refunded amount not received | |||||
Sir/ Madam, I have been requesting koovs.com since ages to submit a proof of the transaction of the refunded amount and all they sent me was a screenshot of the status of the product from their side, without even my name in it. I need a proper receipt of the transaction with proper details of the transaction ON THE RECEIPT so i can show it to the bank. I also submitted the bank statements to koovs when they asked me to and when i asked them for further proof from their side, they sent me a mere photograph which doesn't even have the details of the transaction. I have attached the photo below. My order number is 2974843 This is really disappointing. Please do the needful asap. Olivia Was this information helpful? | |||||
Feb 15, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Olivia, Greetings from Koovs.com ! Thanks for your precious time and co-operation. We hope that your issue has been resolved now. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
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