[Resolved] Koovs.com / Marble E-Retail — return not received | |||
I purchased a shirt and got it delivered on 10th march but because of the fit had to return. Order was picked up on 12th march and it still shows in the app as stuck somewhere. Its been more than 15 days as compared to the 3 to 5 days return that they promise. I have emailed them and they say to have patience as its in transit. Transit for 16 days? Truly unprofessional. Disrespectful to customers Was this information helpful? | |||
Apr 27, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Mar 27, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Rahul, Greetings from Koovs.com ! We deeply regret the inconvenience caused. Please mail us your order no. & elaborated concern at [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you with the same. Further, please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same. Regards, Team Koovs. | |||
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