[Resolved] Koovs.com / Marble E-Retail — Return of my items | |||||
I ordered 2 items from koovs with an order id 2570873. I wasn't satisfied so i thought of returning the items. I tried searching for the return option, but i couldn't find any. I tried mailing them but i didn't get any response. Products were good but they were different and not for me. I want to get this thing done. Can a koovs representative guide and help me outta this? Was this information helpful? | |||||
Oct 20, 2016 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Sep 19, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Kartik, Greetings form Koovs.com ! We attach immense value to our customers' trust, hence, we offer a very simple and easy 15 days return policy. You can return or exchange an item online at KOOVS.COM by following the below steps : Log in to the 'My Account' section at KOOVS.COM on a laptop or desktop as return/exchange options are not available in the mobile application or the mobile website Go to recent orders section Select the product that needs to be returned/exchanged, click on view details Follow the steps and fill in the required information to complete the process. Please read our return policy in detail by clicking on the below pasted link - http://www.koovs.com/info/returns You can reach us on email '[protected]@koovs.com' or call us at[protected]Monday to Saturday 10 am to 7pm) for any assistance. Best Regards, Team Koovs | |||||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We are sorry to inform you that the order for 'NEW LOOK T:Carnaby PU Backpack' cannot be cancelled now as it has already been shipped from our end. So, we would request you to refuse to accept the order when reaches for delivery. Hope this will solve your problem.
For any other assistance, please feel free to write back to us at 'info@koovs.com' or call us at '0124-6770000'. We will be happy to assist you.
Best Regards,
Team KOOVS