[Resolved]  Koovs.com / Marble E-Retail — Return policies

I want to raise this complaint as koovs was not responding to the emails and also to the calls.. As they all are auto generated mails and calls, through which we are not able to solve our issues. And we are not understanding how to resolve our issues if they don't respond clearly.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

At present due to Covid19 situation we are only available on e-mail support hence there will be no response on the call center helpline. However, we request you to check your spam/junk folder as reply has been sent on your email.

Further, please feel free to email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
The KOOVS Team

Shop The Latest Trending Styles
Head To KOOVS.COM Now

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Koovs.com / Marble E-Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    406
    Pending
    0
    Resolved
    232
    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information