[Resolved]  Koovs.com / Marble E-Retail — scam & fraudulent seller

Please note i have done a shopping from the website koovs.com a few days back. The items that i was adding to cart to purchase were at discounted rate. When i read the return policy it said they can be exchanged or returned in 15 days. I made a purchase of rs. 3146. It was a cash on delivery order. I had in mind if the products will not be as per my expectations i will return or exchange them if there is size issue. Koovs team mailed me about my order confirmation and this was clearly mentioned that the products can be returned or exchanged on the mail itself. But after making the payment of the products when they were at my doorstep instantly the website started showing no return or exchange of the products.
Firstly the products are completely trash and the size labels are exchanged just to sell the larger sizes. Some of them feels refurbished. Secondly they are not transparent while selling there products.

I am just amazed how can they do such a fraud so openly and also provide shady information to the customers to sell them.

I am a diligent online shopper but never have been felt cheated like this.

I request you to take necessary actions and activate my return and refund process.