Koovs.com / Marble E-Retail — Shirt

I had purchased a "Multi Leaf Print Half Sleeves Shirt" from Koovs. But I returned the shirt immediately with tags on. The reason for return was disproportionate size of sleeves. The shirt was picked up by the company but refused to refund my money, giving reason that the shirt failed quality check. I returned the shirt in same condition as I received it. I would not return a shirt just because it was little dirty, due to substantial effort involved in completing a buying transaction.
I had communication with the company and first they said they would not refund the money or return the shirt. I requested them to return my item if they are not making my refund, they agreed to return it. Till date I have not received my item.
Order ID - 7855742
KOOVS Multi Leaf Print Half Sleeves Shirt Size :M 900
Return Reference Number: 6B2623