Koovs.com — Non-receipt of Refund Amount against order no. 921021

Order No. 921021 for article 'FEMME FATALE Suede Finish Hobo Bag' worth Rs. 750/- was placed by me on DT. 29.12.2014 on koovs.com. The order was received on DT. 02.01.2015. However, the bag seemed quite old and used. The quality was also not good. Therefore return request for the same was made to KOOVS.com vide e-mail dated 04.01.2015 for refund of amount in my bank account, details of which were provided with the e-mail. The return pickup was made by KOOVS.com, however the refund has not been made to me till date i.e. even after 5 months despite several correspondences in this regard. KOOVS.com vide e-mail dated 28.01.2015 initially informed that a Promo Code of Rs. 750/- (REFUND1F3DTHSQ) has been issued, which may be used for placing new order. However, as I was not interested in using the Promo Code, I requested KOOVS.com vide e-mail dated 30.01.2015 to refund the amount in my saving bank account along with details of the account. KOOVS.com vide e-mail dated 04.02.2015 informed that the refund of Rs. 750/- has been processed and the refunded amount will get credited to my account within next 5-7 working days. Vide E-mail dated 05.02.2015, Reference ID: 54d3287d84416 was given by KOOVS.com. However, as the amount was not credited to my account, e-mails were sent to KOOVS.Com on dated 20.02.15, 25.02.15 & 27.02.15. KOOVS.com vide e-mail dated 07.03.2015 informed that the amount has been refunded through payment gateway vide Ref. No.[protected]. However, still the payment was not received in my account. The matter was taken up with bank, but due to unavailability of transaction UTR No., bank was unable to help. Despite of my e-mails dated 09.03.15 & 27.03.15, KOOVS.com was only able to provide an RRN No. IX70733587 vide e-mail dated 02.04.15, which was not recognized by my bank, as informed by me to KOOVS.com vide e-mail dated 07.04.15. KOOVS.com vide e-mail dated 09.04.15 asked for my bank account statement for the period of 05.02.15 to 05.03.15, which was provided vide my e-mail dated 28.04.15 along with my complete bank statement for the period of 01.01.15 to 28.04.15, showing no refund received. Since then despite my several correspondences with KOOVS.com and payu.in, the refund has not been credited into my account and same RRN no. is being provided over & over again, which is not recognized by my bank. A refund receipt was also provided by payu.in vide e-mail dated 11.05.15, which was not accepted by my bank due to unavailability o[censored]TR No. and ban account no. to whom refund has been made. I have repeatedly requested KOOVS.com and payu.in to take up the matter with their bank on their end but no action has been taken so far. Please do the needful to refund the said amount of Rs.750/- pending since last 5 months to my account at the earliest.