[Resolved]  Koovs.com — Problem in Refund against order ID 816963

Please refer to the order ID 816963 worth Rs. 1149/- placed by me at KOOVS website on 27th July, 2014. The order consisted of following items: 1. FEMME FATALE Suede Finish Hobo Bag worth Rs. 1499/- 2. Maybelline Baby Lips worth Rs. 150/- Being the first order after registration, a discount of Rs. 500/- was offered to me and accordingly, an amount of Rs. 1149/- was paid instead of Rs. 1649/-. Basically, the above order was placed in view of the discount of Rs. 500/- offered by website on first purchase. Return for the 1st item (FEMME FATALE Suede Finish Hobo Bag) was requested by me and accordingly the item was picked up from my premises. Now against this return, I have received a refund coupon worth Rs. 1044/-, which is useless for me, as the same cannot be used by me for purchase of any other item similar to that purchased earlier (worth Rs. 1045/- or more), as neither the first time discount of Rs. 500/- will be applicable for my purchase nor I am able to create another account for availing first time discount and applying two coupons (first time discount coupon and refund coupon) simultaneously. This is a serious problem in KOOVS return policy. Either the exact amount paid for the product (i.e. Rs. 1044/-) should be refunded in my bank account/ in cash or refund coupon for the full amount (i.e. Rs. 1499/- without discount) should be issued, so as to enable me to purchase a similar item. It is worth mentioning that all the other online purchase sites are providing both these facilities i.e. refund of amount in bank account and replacement with similar products. Please do the needful at the earliest to avoid any financial loss/ harassment to online customers like me. An early reply/ action will be highly appreciated. Regards Shallu Yadav c/o Kanchan Yadav 66, Type-V, Power Colony-I, Model Town, Patiala-147001 (Punjab)