[Resolved] Koovs.com — Product cancelled without intimating | |||||
Worst company. Please don't purchase from the website as, I have ordered a jogger under Order I'd 2462092 for 390 rupees when offer was going on and I felt happy that I got a good deal for best price but after 10 days the other was cancelled without intimating me. I made a phone call and asked and they said me that, product was cancelled as it does not meet the quality. Waste of my phone balance for calling, waste of time for spending time to send email and I also got disappointed for order cancellation. Atlast I did not get the product but lost my phone balance, time. Was this information helpful? | |||||
Nov 2, 2016 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Aug 30, 2016 Jen Jamir's response disgusting side!
Verified Support Sep 01, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, We deeply regret the inconvenience caused to you. Moreover, it has been confirmed that your concern has already been addressed. So, we once again apologize for the inconvenience caused & further, promise to provide you high level of services in future. Further, please feel free to contact us our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs Verified Support Sep 30, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Sarvesh, Greetings from Koovs.Com! We owe you our deepest apology for the inconvenience caused. We regret to inform that product "KOOVS Cubic Print Joggers" against order ID 2462092, has been cancelled due to below mentioned reason - Product got rejected in Quality check and we were not having any spare piece afterwards so that we can provide you with the same. We are extremely sorry for the inconvenience caused and therefore would request you to please place a fresh order of your choice and share the Order id with us and we further promise to get that delivered to you asap. Further, please feel free to contact us our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
 2 Comments | |||||
Comments
You always display and shows products in advertisement all are sold out so why you guys not delete the false images from the ads and displays. Its really pathetic when you go click the items 99% are sold out. Why you not display the stock you have. Please make a move in that case and value precious time of others.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
406
Pending
0
Resolved
232
+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We're sorry to inform that due to the sale rush, products have been getting sold out fast. We've shared your feedback with the concerned team and would ensure that the sold out products get updated on the website in real time.
Further, please feel free to contact us our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs