| Address: | 560027 | | Website: | koovs.com |
I have ordered a 4 pair of maxi dress from koovs.com COD. the product was delivered to me on 29 August and to my shocking experience when i open the product none of the product was my order but all the 4 product are totally different from which i have order not in terms of size or color but a totally different. I quickly take pics of the product send mail to customer care for refund and in a meant time i have call up the customer care for refund and i did not ever ask for exchange as it was really disappointing. The customer care guy somehow convince me for exchange and i finally agreed and waited for the standard exchange procedure which they said 3-7 business days. After few days i call up and check the status of the exchange out of 4 product 1 product has been sold out hence they will refund my money back for that particular product in a mean time i some how got my exchange for 2 product on different days but 1 product is still not yet receive nor my money is not refunded. I have call up several times and sent multiples email about the issue. Today is 16 business days for which i am not getting my exchange and refund for the remaining 2 products. Was this information helpful? | 
Greetings form Koovs.com !
We attach immense value to our customers' trust, hence, we offer a very simple and easy 15 days return/exchange policy.
You can return or exchange an item online at KOOVS.COM by following the below steps :
Log in to the 'My Account' section at KOOVS.COM on a laptop or desktop as return/exchange options are not available in the mobile application or the mobile website
Go to recent orders section
Select the product that needs to be returned/exchanged, click on view details
Follow the steps and fill in the required information to complete the process.
Please read our return policy in detail by clicking on the below pasted link -
http://www.koovs.com/info/returns
You can reach us on email '[email protected]' or call us at 0124-6770000 (Monday to Saturday 10 am to 7pm) for any assistance.
Best Regards,
Team Koovs