Koovs.com — Refund my amont

Hello Koovs! I'm Abhi, I have been trying to receive my coupon for a product that I got exchanged. My order number is 1003439. I have called many times asking for a coupon and it has been a month since I returned the product. This is absolutely ridiculous! Every time I call your executives they give me the same reason saying that the server is down or some . I am not going to buy anything hereon and I am going to ask my friends on Facebook not to buy any product from your website. I am going to post this on every social networking site possible. I was promised to be emailed with the coupon code within 24 hours from every call that I made to your customer care.