Koovs.com — Refund not received

Address:	122015
Website:	Koovs.com

My order no for koovs is 1305318. I have shipped the product on 16th of october and they have received the return 3days after. I waited for a week and i dint hear anything from them about the refund. Then I called them which took almost 1/2 hr to go throught just to hear that it is under quality check and till today it has never crossed the quality check. I'm really pissed and do not know what to do about it. I just want my money back. And i advice anyone thinking about buying from them should give up the thought. Crapiest e-commerce website ever. Go for more reputed one.