Koovs.com — Refund related

Address:	560100
Website:	Koovs.com

My order id is 1375614... I got this product 2 week ago...this was a 3rd class product.. With 3rd class of smell coming out from product. I initiated return, Reverse pickup was done on next day... But still they haven't refunded my money back. Last week they said it will take another 36 to 48 hours.. Today when i called they are telling like it will take another 15 to 20 Working days.. Nothing is systematic here... Hell kind of product and service... No proper response...