Koovs.com — Returning of shoes

I ordered converse shoes from koovs.com and they provided me the wrong size. now according to their return policy I tried to call them and even emailed them numerous times. neither did they attend any of my phone calls nor did they replied to my emails. I am frustrated by their negligence. please take suitable action against them. I will be thankful to you. my order no. is 1216340.
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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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