[Resolved] Koovs.com / Marble E-Retail — order id:6644513 | |
I returned the above mentioned order 14days ago and there is still no progress on the order. The quality check is pending and no refund has been initiated. I have contacted the customer service multiple times but everyone says they will get it done but it’s not happening. According to their policy it’s not supposed to take more than 7-10 working days. I have all the screenshots and call recordings and ready to file a complaint to consumer’s court anytime. Was this information helpful? | |
Oct 25, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Sep 21, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Ugyen, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We are looking into your concern and be rest assured that we will resolve it on priority. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
I am not able to connect with customer care from the number provided.
Order id is 6709803
Greetings from KOOVS.COM!
We apologize for the inconvenience caused. We are arranging a call for you to address your concern over the call.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
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