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Koovs.com / Marble E-Retail

Koovs.com / Marble E-Retail — sunglass

Address:69 Bank Niwas CGHS, Plot 22, Sector 4, Dwarka, New Delhi 110078, New Delhi, Delhi, 110078

I ordered a Pataaka Wide Frame Tinted Retro Sunglasses vide order no 6627785 dated 29th August 2019 paying an amount of Rs 1035, which even after repeated reminders has not been delivered to me till today on 29th September 2019 when it was assured that the item would be delivered in 10 days time. When I write to them time and again they only give me apology and urge me to wait which is never ending. Please arrange to get my money back and compensation to the pain I have to go through all this while.
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Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
Koovs.com / Marble E-Retail Customer Care's response Dear Debajit,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We are looking into your order on priority and our team will get in touch with you shortly.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Oct 03, 2019
Updated by debajit.das Halo,

This is 4th time, you are copy pasting the same reply to me even when I have written to you in number of occasion. How do I take you seriously. I don't want to hear any more excuse from you. Please arrange to refund the money I paid immediately.

regards,

Debajit
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Comments

30 days are past still my order is not reached to me and refund of the one product is not credited

Reply
Koovs.com / Marble E-Retail Customer Care's response, Oct 3, 2019
Verified Support
Dear Aniket,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We request you to share your order details at [email protected] so that we can look into it and try to resolve at the earliest.

For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.

Best Regards,
The KOOVS Team

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