[Resolved] Koovs.com — Order not received

Jha_17

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 110070
Website:	Koovs.com

I placed two orders order numbers 1609249 and 1609279 on 13th January. The order was accepted and dispatched. Payment was made. However I am yet to receive either. Upon inquiring by email I was told that my delivery address was out of delivery area. At the time of payment you failed to intimate that it was not possible to deliver to the address provided. I then wrote several more emails, after which I was told to pick my clothes up from some address in Sonepat. I live in a hostel and it is not possible for me to do that. I then provided my residence address for delivery. I was told that it would be delivered to the new address within 2-3 days of the conversation which took place on 23rd January. I have yet to receive anything. Please resolve this conflict at your end and deliver my goods at either of my addresses provided. I have wasted a lot of time let alone the inconvenience caused. I am very disappointed by your service.

Was this information helpful?

No (0)

Yes (0)

Aug 17, 2016

Complaint marked as Resolved

Verified Support

Jan 27, 2016

Koovs.com / Marble E-Retail Customer Care's response Dear Customer,

Greetings from KOOVS.COM!

We apologies for inconvenience caused. Further, as per your request shipment has been redirected & we are trying to get it delivered within 24 to 48 hours. We would request you to please share the concern person Name & contact details at [protected]@koovs.com so that we will update the same to our courier partner. Also, We would like to inform you that some of the customer are interested to self collect the parcel & thus we are not restricting customer to place the order even if address is not serviceable.

Please feel free to contact us our customer care on '[protected]' or email us at '[protected]@koovs.com'. We will be glad to assist you.

Best Regards,
Team KOOVS.