[Resolved] Koryo — Semi automatic washing machine

sreekanthbalisetti

Address:

flat 204, satguru apartments, street 3 lane 1 tarnaka

I've bought koryo washing machine in september 2019, in august first week of 2020 its rotation wheel came out. Raised a complaint[protected], but till today ie. Sept 10, 2020 nothing is resolved. Koryo customer service people just asks for 1 week time again and again...email service not at all responsive. Cust care executive will be connected after 1 hr, but again 1 week time...no other manager to escalate the issue also...Can i get any help in this regard.

Was this information helpful?

No (0)

Yes (0)

Nov 10, 2020

Complaint marked as Resolved

thnx to bigbazar tarnaka manager jalaluddin. his involvement was so personal, felt my problem as his and kept pressure on the higher ups and made this issue resolved...

Koryo customer support has been notified about the posted complaint.

Sep 14, 2020

Updated by sreekanthbalisetti when i contacted to today, these guys are saying once again the same old thing that local parts will be arranged..this same answer was given on august 10/11...looks like nothing is going to happen in this worst koryo...

Sep 14, 2020

Updated by sreekanthbalisetti when contzcted again now, person named mahendra said he will take care and inform the resolution on wednesday afternoon (fyi..i need to call them again, they will not callback)

Sep 17, 2020

Updated by sreekanthbalisetti today is thursday, after checking my number/voice customer care people are keeping my call on hold for 5 mins (after connecting line after 30 mins) and then disconnecting the call. tried 3 times from 3:30 pm till now, same got repeated again and again...pathetic...

Oct 07, 2020

Updated by sreekanthbalisetti today is october 07, 2020, same thing is happening still. i tried to coonect to the customer executive over customer care number 4 times from 4:30 till 6, same thing, they are disconnecting the call after my number is connected to them. some lady called vaishalli i think, she just tells "as voice is not audible disconnecting the call", even after I shout also she repeats the same dialog and disconnects the call. can anyone help me in this regard..

Nov 10, 2020

Updated by sreekanthbalisetti thnx to bigbazar tarnaka manager jalaluddin. his involvement was so personal, felt my problem as his and kept pressure on the higher ups and made this issue resolved...