Kotak Securities Complaints & Reviews

My name is Abi John and I am from Baroda. I have a kotak securities trading account (6DBS3) with Ahmedabad Branch & have been using Keathprox for several years. I registered a complaint via mail on 8-Mar-23 to my RM, Mr. Vatsal Khatri regarding discrepancies in the contract note for trades carried out on 1-Mar-23. Since I did not receive any response, I sent reminders on 15-Mar-23. 22-Mar-23 & 31-Mar-23, but still I did not get any response. And since I marked a copy of the 3rd reminder to the escalation team, I received a reply from Vatsal aswell as from from Madhuri Chavda (Escalation team) seeking to have a conversation with me over the phone. I specifically asked them to revert to me with the revised contract note or send me the details of the contract in written via mail, so that it stays as a reference for the future. However, even the escalation team official Madhuri has washed her hands by sending the same mail again & again saying that they have tried to contact me on my mobile, without any success and that I need to call up on a number [protected].
I don't understand why Kotak Securities Officials are not able to resolve a issue related to discrepancies in contract note for the last 1 month. And why is that that even the escalation team Official is reluctant to communicate regarding the discrepancies in written via a mail. What kind of customer service is this ? And what is the meaning of escalation matrix when even the escalation matrix official evades responsibilities ?
All that I have asked for is a clarification to the discrepancies in one single contract note ? That'a not rocket-science, but your officials still tend to be totally irresponsible which seems deliberate.
Can somebody look into this ? or would I have to still keep on sending reminders and mails to the higher officials in the escalation matrix ?

Kotak group secure one ne 2, 317rs ka amount mere bank account se deduct kiya hai mein koi life insurance policy nhi li thi fir bhi inhone deduct kiya meine bahut saare calls and emails bhi kiye or mein apni kotak branch mein gyi par muje koi help nahi Mili mera refund ager nhi aaya toh muje legal action lena hoga.
Regards
Krati Jain

Please do remove from Phone number (+91 [protected]) from all your services. I receive calls and SMS about it and I don't want any such SMS or calls from Kotak groups. Please do needful

My agent code is still activated for which I am facing severe issues in my current job profile..
My Agent code- OKM60514937.
Kindly deactivate my Agent code and provide a Noc on urgent basis..

Thanks
Ankita das

I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak,
Customer care service is also do not any help..

Greetings,

This free brokerage Kotak Neo APP never provide any good CUSTOMER services, always crappy. People avoid this free brokerage TRAP - after end of the day it will take you to loss because if you are in profit and want to exit then Crappy App will not let you do. And worst thing CUSTOMER CARE never ### up phone and they never call you even if you having lakh rs Loss. they dont CARE at all. This kind of incident happened mANY TIMEs. Funny part I emailed that CEO, Head of the Department, Escalation Team but nobody will HELP you. So Just keep Distance from Kotak Securities Trading or NEO.

There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
All my profits wiped out, Can't book profit and in huge loss. Still no reply from your tech team.
Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.

There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
I'm at a loss today bcas of my open morning positions which I'm not able to close due to order rejection, Profits also wiped out.
Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.

Hello sir, why kotak security is facing too much issue in future and option please resolve this because i am not able to sell my order.

This Company has also entered the race for being declared as the Spammer of the Year award. Now I am getting several spam mails from them through their Industry friend the Poonawalla fincorp.
Appears to help out each other in business.

Hello sir, My kotak securities mobile number ki [protected], i bought Bank nifty 43300 ce at the price of 134, but my order is not executed. after sometime price falls below the price of 134 but still not executed. I called customer care many times but not received the call. I tried a lot, due to no response from Kotak securities, i am registering a complaint in consumer complaints. I want Kotak securities to compensate me for any loss i may have suffered due to the malpractices of Kotak securities. Thank you.

I reactivated my dormant D-Mat account 8 days ago. But I am not able to trade (Buy/Sell). I have raised many complaints through Customer Care as well as through local Kotak Securities, Bhopal office. My complaint is still unresolved. Nobody from Kotak Securities is able to give me a single good reason for this technical error/issue. I am feeling cheated and duped. Complaint nos. 44547746, 44450058 etc.

I made referrals for kotak securities demat and trading account. All accounts opened successfully but credit for referral not yet received.

Made several complaints through email but kotak securities not willing to credit the benefits.

I visited Kotak Securities offices in Pimpri and Pune in order to open new trading and demat account for my HUF with trade free plan.

However to my surprise Branch personnel denied of any such procedure availability.

Please note the Kotak Securities website clearly mentions that the Trade free plan is available for both individuals and non-individuals. There seems to be a gap in the information at website and branches. Or shall I take it as a deliberate attempt of misinformation?

I AM Feeling Fully Cheated/Frauded By Kotak Securities Taken 70K Brockrage with 50K trading Amount in single Day 1st SEP 2022 and Same brokerage cheating happened on 29 Aug 2020 also and dont know how many days cheated. Attached the statement.

My Trading account opened 2018, But 2018 to 2022 Till March I was not doing trading, My account was deactivated automatically, So In MAY 2022 With the help of Customare care My account activated I started trading with Kotak and Up stock.

First I Self Activated F/O Segment around 26th August 2022 Both the Account Kotak and Upstock and I was doing the Future and option and trading, I lost some much money in this trading Both the account Lost so much money,

I observed that 1 Sep 2022 I did F/O trading with kotak security using 60-70K amount, I was in loss around 50K so I exit with the loss, Out of 70K, 50k I was in loss that day. REmaining 20K thould come to my account right back After cutting the brockrage.

I did'nt checked my account After 1 SEP, But DAily I am getting Email/Message from NSDL for to click on one link Kotak Security Has initiated MArgin pledge from my accout

So I checked my kotak security account and Shoked, That 20K was not available and 70K showing in Minus, So I called kotak customare care for this issue They told 1 Sep trading you lost 50K and 70K is brokerage charges.in single day, so that 70K is showing in minus and you have to pay other wise your DElivery share automatically sold for this settlement. I asked Him why this 70K brockrage in single day I played using 60-70 K amount, He replied You have been charged 99RS per lot means 1 lot Buy 99rs and 1 lot sell also 99 RS Brokerage charged,

WHY SIR, I AM New in Future and option and activated this F/O segment same time in Kotak, Up stock and Angel brocking after checking the Kotak Security Website brockrage charges. I Self activated Future and option between 24 Aug to 29Aug 2022

Why So much Brockrage charges, All money going in minus after checking the Acount statement 29Aug also I did trading with kotak security that day also charged so much brockrage

Please fix this brockrage issue in my account and I want my money back After duducting the proper brockrage charges. If this issue not resolved Same I will complain In SEBI also I Dont know This fraud/Cheating did by kotak will solve or not

I Have 3 demat account and I self activated future and options but other 2 are not charging that much unwanted brockrage charges why kotak is charged.

Dear Sir,

My name is Alok Paul, my Client code is -4OGS1.

I want to draw your kind attention that till 06/9/2022 my account did not have any debit or shortfall. On 06/9/2022 I have bought 1000 Nos Adani Power and 400 Nos Adani Green. Because of this I have received FIRST debit mail on 09/9/2022 amounting to 1351181.74 in the morning. Till 08/9/2022 kotak securities app didn't show any pledge option for Adani Green and Adani Power . FIRST pledge option showed on 09/9/2022 and also I have done my pledge on 09/9/2022 Morning. But still in 09/9/2022 afternoon my shares has been liquidate without any intimation from Kotak Securities.

Because of this liquidation I have faced loss of approx 5 lakh also lost my mental peace.

First of all the liquidation of my previous holding shares is unlawfull and I want my loss amount i.e. 5 lakh back.

Please do the needful and inform me about the reason behind this.

All screen shots are attached,

ALOK PAUL
4OGS1

All screenshot attached

We provide all relevant documents to kotak securities 10 months back, but they did not close our sub brokership yet and not release our funds. Our franchise code is V0FGI. Please look into matter and resolve it as soon as possible.

My Friends / Office Colleagues are using Kotak Securities for Online Trading.. Nowadays, so many persons are facing many issues on Kotak Securities and so many peoples are worried about kotak securities.. The ledger balance / funds details are not update on time, it takes two days to update.. Sometimes, the app / website are not working properly.. On that time we can't able to sell or buy a single equity / derivative and customers are faced heavy losses for this issue.. So, I kindly send my feedback and also lodge a complaint against kotak securities, please update the kotak securities to make ledger balance clearly within a minute and also update a speedy version to our customer without any issues..

Sbi fmp 58 1842D mutual fund amount 5000 redemtion date 28/01/22 not credit my ac
Registered phone number [protected] email pradip.[protected]@gmail.com Clint id zmc7x
Many many remainder Kotak security not solve please solved my problem and credit my redemtion amount immediately

I have received sale value that is 2 to 2.5% lower than the actual sale consideration from share sales (long term investment shares), through kotak securities (demat + trade account) - charges not disclosed anywhere and atrocious - Kotak has looted heavily to the tune of lakhs through this charge.