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Kotak Securities Complaints & Reviews

3.1
Updated: Jun 13, 2026
Complaints 388
Resolved
227
Unresolved
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Kotak Securities reviews & complaints page 2

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P
Pavan2023
Feb 16, 2023
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Please do remove from Phone number (+91 [protected]) from all your services. I receive calls and SMS about it and I don't want any such SMS or calls from Kotak groups. Please do needful
Kotak Securities customer support has been notified about the posted complaint.
Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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    trisha das
    from Serampore, West Bengal
    Feb 13, 2023
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    Address: Serampore

    My agent code is still activated for which I am facing severe issues in my current job profile..
    My Agent code- OKM60514937.
    Kindly deactivate my Agent code and provide a Noc on urgent basis..

    Thanks
    Ankita das
    Kotak Securities customer support has been notified about the posted complaint.
    Hi Trisha, Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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      Navpreet@07
      from Ranchi, Jharkhand
      Feb 4, 2023
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      I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak,
      Customer care service is also do not any help..
      Kotak Securities customer support has been notified about the posted complaint.
      Hi Navpreet, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
      Hi Navpreet, we’re sorry to hear about your experience. Kindly share your client code and registered contact number with us for our team to get in touch with you at the earliest.
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        A
        abroyal
        Jan 12, 2023
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        Greetings,

        This free brokerage Kotak Neo APP never provide any good CUSTOMER services, always crappy. People avoid this free brokerage TRAP - after end of the day it will take you to loss because if you are in profit and want to exit then Crappy App will not let you do. And worst thing CUSTOMER CARE never ### up phone and they never call you even if you having lakh rs Loss. they dont CARE at all. This kind of incident happened mANY TIMEs. Funny part I emailed that CEO, Head of the Department, Escalation Team but nobody will HELP you. So Just keep Distance from Kotak Securities Trading or NEO.
        Kotak Securities customer support has been notified about the posted complaint.
        Hi, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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          Vimal Kapuriya
          Dec 5, 2022
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          There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
          All my profits wiped out, Can't book profit and in huge loss. Still no reply from your tech team.
          Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.
          Kotak Securities customer support has been notified about the posted complaint.
          Hi Vimal, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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            Vimal Kapuriya
            Dec 5, 2022
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            There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
            I'm at a loss today bcas of my open morning positions which I'm not able to close due to order rejection, Profits also wiped out.
            Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.
            Kotak Securities customer support has been notified about the posted complaint.
            Hi Vimal, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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              sk9122857113
              from Madhubani, Bihar
              Dec 5, 2022
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              Hello sir, why kotak security is facing too much issue in future and option please resolve this because i am not able to sell my order.
              Kotak Securities customer support has been notified about the posted complaint.
              Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                Harry Pal Singh
                Dec 4, 2022
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                This Company has also entered the race for being declared as the Spammer of the Year award. Now I am getting several spam mails from them through their Industry friend the Poonawalla fincorp.
                Appears to help out each other in business.
                Kotak Securities customer support has been notified about the posted complaint.
                Hi Harry, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                  sk9122857113
                  from Madhubani, Bihar
                  Dec 1, 2022
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                  Hello sir, My kotak securities mobile number ki [protected], i bought Bank nifty 43300 ce at the price of 134, but my order is not executed. after sometime price falls below the price of 134 but still not executed. I called customer care many times but not received the call. I tried a lot, due to no response from Kotak securities, i am registering a complaint in consumer complaints. I want Kotak securities to compensate me for any loss i may have suffered due to the malpractices of Kotak securities. Thank you.
                  Kotak Securities customer support has been notified about the posted complaint.
                  Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
                  sk9122857113's [Complaint's author] reply, Dec 5, 2022
                  Registered contact - 9122857113, please ressolve trouble quickly
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                    Ashish Nanhorya
                    from BHOPAL, Madhya Pradesh
                    Nov 2, 2022
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                    Address: Bhopal (MP)

                    I reactivated my dormant D-Mat account 8 days ago. But I am not able to trade (Buy/Sell). I have raised many complaints through Customer Care as well as through local Kotak Securities, Bhopal office. My complaint is still unresolved. Nobody from Kotak Securities is able to give me a single good reason for this technical error/issue. I am feeling cheated and duped. Complaint nos. 44547746, 44450058 etc.
                    Kotak Securities customer support has been notified about the posted complaint.
                    Hi Ashish, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
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                      nahta.shubham99
                      Oct 15, 2022
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                      Resolved

                      I made referrals for kotak securities demat and trading account. All accounts opened successfully but credit for referral not yet received.

                      Made several complaints through email but kotak securities not willing to credit the benefits.
                      Nov 15, 2022
                      Complaint marked as Resolved 
                      Kotak Securities customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 15, 2022
                      Kotak Securities Customer Care's response
                      Hi Shubham, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
                      Hi! We’re extremely sorry for the trouble that you have been through. Kindly share your registered Mobile number along with your concerns at Social.[protected]@kotak.com & our team will connect with you on this. Thanks! ^Team Kotak
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                        AkshayGDeshpande
                        Sep 16, 2022
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                        Address: Pimpri Pune

                        I visited Kotak Securities offices in Pimpri and Pune in order to open new trading and demat account for my HUF with trade free plan.

                        However to my surprise Branch personnel denied of any such procedure availability.

                        Please note the Kotak Securities website clearly mentions that the Trade free plan is available for both individuals and non-individuals. There seems to be a gap in the information at website and branches. Or shall I take it as a deliberate attempt of misinformation?
                        Kotak Securities customer support has been notified about the posted complaint.
                        Hi Akshay, we’re sorry to hear about your experience. Please share your contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                          SachinT472
                          from Bhopal, Madhya Pradesh
                          Sep 15, 2022
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                          Resolved

                          Address: Bangalore

                          I AM Feeling Fully Cheated/Frauded By Kotak Securities Taken 70K Brockrage with 50K trading Amount in single Day 1st SEP 2022 and Same brokerage cheating happened on 29 Aug 2020 also and dont know how many days cheated. Attached the statement.

                          My Trading account opened 2018, But 2018 to 2022 Till March I was not doing trading, My account was deactivated automatically, So In MAY 2022 With the help of Customare care My account activated I started trading with Kotak and Up stock.

                          First I Self Activated F/O Segment around 26th August 2022 Both the Account Kotak and Upstock and I was doing the Future and option and trading, I lost some much money in this trading Both the account Lost so much money,

                          I observed that 1 Sep 2022 I did F/O trading with kotak security using 60-70K amount, I was in loss around 50K so I exit with the loss, Out of 70K, 50k I was in loss that day. REmaining 20K thould come to my account right back After cutting the brockrage.

                          I did'nt checked my account After 1 SEP, But DAily I am getting Email/Message from NSDL for to click on one link Kotak Security Has initiated MArgin pledge from my accout

                          So I checked my kotak security account and Shoked, That 20K was not available and 70K showing in Minus, So I called kotak customare care for this issue They told 1 Sep trading you lost 50K and 70K is brokerage charges.in single day, so that 70K is showing in minus and you have to pay other wise your DElivery share automatically sold for this settlement. I asked Him why this 70K brockrage in single day I played using 60-70 K amount, He replied You have been charged 99RS per lot means 1 lot Buy 99rs and 1 lot sell also 99 RS Brokerage charged,

                          WHY SIR, I AM New in Future and option and activated this F/O segment same time in Kotak, Up stock and Angel brocking after checking the Kotak Security Website brockrage charges. I Self activated Future and option between 24 Aug to 29Aug 2022

                          Why So much Brockrage charges, All money going in minus after checking the Acount statement 29Aug also I did trading with kotak security that day also charged so much brockrage

                          Please fix this brockrage issue in my account and I want my money back After duducting the proper brockrage charges. If this issue not resolved Same I will complain In SEBI also I Dont know This fraud/Cheating did by kotak will solve or not

                          I Have 3 demat account and I self activated future and options but other 2 are not charging that much unwanted brockrage charges why kotak is charged.
                          Oct 16, 2022
                          Complaint marked as Resolved 
                          Kotak Securities customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 15, 2022
                          Kotak Securities Customer Care's response
                          Hi Sachin, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                            alokpaul1988
                            from Bagdogra, West Bengal
                            Sep 9, 2022
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                            Resolved

                            Address: VIVEKANANDA PALLY, BAGDOGRA, DARJEELING, PIN-734014

                            Dear Sir,

                            My name is Alok Paul, my Client code is -4OGS1.

                            I want to draw your kind attention that till 06/9/2022 my account did not have any debit or shortfall. On 06/9/2022 I have bought 1000 Nos Adani Power and 400 Nos Adani Green. Because of this I have received FIRST debit mail on 09/9/2022 amounting to 1351181.74 in the morning. Till 08/9/2022 kotak securities app didn't show any pledge option for Adani Green and Adani Power . FIRST pledge option showed on 09/9/2022 and also I have done my pledge on 09/9/2022 Morning. But still in 09/9/2022 afternoon my shares has been liquidate without any intimation from Kotak Securities.

                            Because of this liquidation I have faced loss of approx 5 lakh also lost my mental peace.

                            First of all the liquidation of my previous holding shares is unlawfull and I want my loss amount i.e. 5 lakh back.

                            Please do the needful and inform me about the reason behind this.

                            All screen shots are attached,

                            ALOK PAUL
                            4OGS1

                            All screenshot attached
                            Oct 13, 2022
                            Complaint marked as Resolved 
                            Kotak Securities customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 12, 2022
                            Kotak Securities Customer Care's response
                            Hi Alok, based on the details provided, your query has been forwarded to the concerned team. We will get in touch with you regarding this.
                            Hi! We’re extremely sorry for the trouble that you have been through. Kindly share your registered Mobile number along with your concerns at Social.[protected]@kotak.com & our team will connect with you on this. Thanks! ^Team Kotak
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                              Vinnymehta
                              from Mumbai, Maharashtra
                              Sep 3, 2022
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                              We provide all relevant documents to kotak securities 10 months back, but they did not close our sub brokership yet and not release our funds. Our franchise code is V0FGI. Please look into matter and resolve it as soon as possible.
                              Kotak Securities customer support has been notified about the posted complaint.
                              Hi, based on the details provided, your query has been forwarded to the concerned team. We will get in touch with you regarding this.
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                                thamimm
                                from Chennai, Tamil Nadu
                                Aug 2, 2022
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                                Resolved

                                My Friends / Office Colleagues are using Kotak Securities for Online Trading.. Nowadays, so many persons are facing many issues on Kotak Securities and so many peoples are worried about kotak securities.. The ledger balance / funds details are not update on time, it takes two days to update.. Sometimes, the app / website are not working properly.. On that time we can't able to sell or buy a single equity / derivative and customers are faced heavy losses for this issue.. So, I kindly send my feedback and also lodge a complaint against kotak securities, please update the kotak securities to make ledger balance clearly within a minute and also update a speedy version to our customer without any issues..
                                Sep 2, 2022
                                Complaint marked as Resolved 
                                Kotak Securities customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 02, 2022
                                Kotak Securities Customer Care's response
                                Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                                  Prdip80
                                  from Jalpaiguri, West Bengal
                                  Aug 1, 2022
                                  Resolved
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                                  Resolved

                                  Address: Dhaniram Jalpaiguri 735204 wb

                                  Sbi fmp 58 1842D mutual fund amount 5000 redemtion date 28/01/22 not credit my ac
                                  Registered phone number [protected] email pradip.[protected]@gmail.com Clint id zmc7x
                                  Many many remainder Kotak security not solve please solved my problem and credit my redemtion amount immediately
                                  Sep 2, 2022
                                  Complaint marked as Resolved 
                                  Kotak Securities customer support has been notified about the posted complaint.
                                  Aug 01, 2022
                                  Updated by Prdip80
                                  Folio number sbi mutual fund 28553062
                                  Verified Support
                                  Aug 02, 2022
                                  Kotak Securities Customer Care's response
                                  Hello, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
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                                    M_5775
                                    Jul 31, 2022
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                                    Address: Bangalore

                                    I have received sale value that is 2 to 2.5% lower than the actual sale consideration from share sales (long term investment shares), through kotak securities (demat + trade account) - charges not disclosed anywhere and atrocious - Kotak has looted heavily to the tune of lakhs through this charge.
                                    Kotak Securities customer support has been notified about the posted complaint.
                                    Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                                      prashantshesha
                                      from Surat, Gujarat
                                      Jul 8, 2022
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                                      Resolved

                                      If we are of 52 age and don't know about online transaction and if husband and son helping her for verification because she doesn't know English, she doesn't know of online share bazar, she doesn't have android mobile she is house wife from UP
                                      kotak securities ltd customer care lady name told TAHIRA was harnessing her while verification
                                      date 08.07.2022 time 12.45 you can here recording of conversation
                                      Aug 8, 2022
                                      Complaint marked as Resolved 
                                      Kotak Securities customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 08, 2022
                                      Kotak Securities Customer Care's response
                                      Hi Prashant, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                                        Harish.vohra
                                        from DELHI, Delhi
                                        Jun 10, 2022
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                                        Address: WZ3279 MAHENDRA PARK RANI BAGH

                                        Dear Sir/Mam
                                        Kindly guide me if i sell my stocks one time and so how i can sell twise and from your side said i m pay to you is it possible if you have not anything so how can sell?
                                        Aside i can not receive the balance which i sell
                                        So how i can be pay to you kindly tell me nodelofficer e-mail and phone number and also sebi complaint email or phone number
                                        Kotak Securities customer support has been notified about the posted complaint.
                                        Hi Harish, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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