KrazyBee — Loan still reflecting in my cibil

I have already paid off my loan from KrazyBee, but for some reason, it is still showing as pending in my credit report. I am willing to pay any remaining amount that may be due, but unfortunately, I have been unable to contact KrazyBee's customer support team as their phone lines seem to be closed. Can you suggest any other ways that I can reach out to them and get this issue resolved?