KSOU — About b.a final year degree

Address:

147001

Hlo sir i appeared b.A final in april 2014..Now its over two year but now till i did not get my certificate..I am from patiala [ punjab ] i appeared this study throw kj institute patiala...Please tell me what i do now my further study ...Bcoz i cant do nothing about my certificate ...Someone says ugc banned this i have given thousand of rupees for b.A ...Please suggest me anything ..Tell me how long it will take to resolve