Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Airavat bus cancelled from bangalore - davanagere, and money not yet refunded

nishanthsatish

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I had booked 3 tickets using online ksrtc booking site, below are the trip details - PNR Number : J47466893 Date of Journey : 02/01/2015 Trip Code : 1830BNGDVG Class of Service : AIRAVAT Seat No(s) : 13, 15, 16 Service Start Place : BENGALURU Passenger Start Place : BENGALURU Service End Place : DAVANAGERE Boarding Point : KEMPEGOWDA BS [MAJESTIC] Booking Counter : ONLINE Departure Time : 18:30 Hrs. Platform Number : 2 Passenger End Place : DAVANAGERE Alighting Point : DAVANAGERE B.S. Latter on I received a mail saying - "Service Cancellation Alert for the PNR {J47466893}" Attached has screenshot of same. In policy, it says if the service is re-introduced, amount will not be refunded. But, who will let me know if service is re-introduced and also by when? This is very frustrating. Atleast if the amount is refunded, I can go ahead and book ticket for some other bus. Please resolve this ASAP. Thanks, NISHANTH

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Complaint marked as Resolved

Verified Support

Jan 05, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir/Madam, Your ticket is cancelled and you will get refund within seven to ten working days. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. Regards , AWATAR Support.

Verified Support

Jan 05, 2015