Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Bus cancelled, not refunded yet.

prakgp

Address:

Bangalore, Karnataka

KSRTC hasn't refunded for the cancelled bus service (PNR J[protected]. Amount: Rs 769. It's more than a month now. Not getting response to email requests. No answer to phone calls. Here is the cancellation email from KSRTC to me (3.5 hours before boarding time): _____________________________________________________________________ Service Cancellation Alert KSRTC regrets to inform that for PNR No. J45760355, service 2230BNGCHN from BANGALORE to CHENNAI on journey date 07/10/2014 is cancelled. _____________________________________________________________________ Transaction as seen in my bank statement: 30/09/2014 30/09/2014 BIL/[protected]/ksrtc769/KSRTC_MIC I35029 769.00 On 11th Oct, I had gone to the Majestic (KBS) counter, I was told that I would be refunded online as it's a online ticket. Got not response to phone calls/emails after that. Thanks, Prakash

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Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, Your ticket is cancelled and you will get refund within seven to ten working days. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support