[Resolved]  KSRTC — Cancellation Refunf (Complaint No 12199)

Address:

Bangalore, Karnataka

Hi Team, Its really frustrating to keep on calling the KSRTC helpline and keep writing mails without any response. The customer care guys keep on repeating the same lines saying that they cannot do anything, you have to wait. It seems there are so many people being cheated regularly when I encountered the same situation myself. I got weird answers regarding the refund request from customer care like your ticket was not at all cancelled, so no refund will be given, Then you have re-booked the ticket, but you did not travel so no refund will be give etc etc... I was in a dilemma, What is happening????? I told them I have a mail and SMS proof for the cancellation, but even then they did not pay heed to my words and kept saying the same thing again and again. Finally, after talking to their supervisor, I managed to get a complaint raised regarding refund for my cancelled ticket (PNR: J[protected] after seeing no response from KSRTC ( Complaint No. 12199) in last 25 days. But, to add to the great experience, I got a SMS in half an hour, that the issue has been resolved. I felt happy that my hard work finally worked out. But when I checked my account there was no refund. I call the customer care guys and informed them regarding the SMS, they told to check the account after an hour. I waited till evening and called again that no refund has come to my account. Again they started the same behaviour, that it is displaying that the amount is refunded on their side and we can not do anything. I asked how can you close a complaint without confirmation of refund. I asked for the proof of refund and guess what they kept on repeating the same above lines... This is complete harassment from KSRTC... I requested to raise one more complaint regarding this issue, but to my utter experience, they bluntly refused to register the complaint. It is completely ridiculous. I am not sure that any action will be taken even after this email as I haven't got any response for my previous emails. Thanks. Rajeev +91-[protected]