Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Misleading and irresponsible Service

raghuhari

from Mumbai, Maharashtra

Address:	Bangalore Urban, Karnataka
Website:	www.ksrtc.in

PNR Number J54135712 SERVICE 1900MYSHYD FROM Mysuru for journey date 29/11/2015 Received cancellation of service message on 26/11/2015 and subsequently on 27.11/2015 received a message and mail for reintroduction of service. 2. But on arriving at Mysuru Bus stand, to my surprise the above mentioned bus is not available. 3. The money has also not been refunded. 4. I have to make alternate arrangements to complete my journey. You have mislead the passenger twice once cancelling message and another re-intorudction message and you have provided neither the service nor the money refund. On hearing your cancellation message, I booked wait listed ticket in train. On getting reintroduction of service message, I had cancelled the ticket and lost money. 5. there is information in Mysore Bus stand for such mess from KSRTC side. 6. Please immediately refund the ticket which I have booked above trip which you have not refunded. Regards, Raghu Shetty K DGM, SBI

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Dec 03, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, We are in receipt of your complaint and your complaint will be examined. We will reply to you within fifteen days on the action taken. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support

Verified Support

Dec 05, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, We are in receipt of your mail. This is to inform you that we have forwarded your request to Account section of KSRTC for making refund of Rs 200/- on 05/12/2015. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 283,[protected]direct) during office hours on all working days quoting KSRTC PNR no. or OB reference no. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support

Verified Support

Dec 05, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, Please ignore previous reply. Regards, Awatar support.

Verified Support

Dec 07, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir/Madam, Your ticket is cancelled and we have refunded the same (Rs.1098/-) to MONE account on 05/12/15. MONE will arrange refund to you through your bank account. MONE is requested to arrange refund to passenger. Regards , AWATAR Support.