Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Online refund from KSRTC

Jai Rama

from Jammu, Jammu and Kashmir

Address:

Bangalore, Karnataka

Online refund from KSRTC

I booked the ticket from Bengaluru to Thiruvanantahpuram for return
journey (seat no.21 and 28, dtd. 20.02.2015 and 21.02.2015)on 16.02.2015
at around 11.40 Am. Rs.2301/- is debited in my account but the ticket
is not confirmed and also I booked complained
online booking No.OB14791793 and OB14791896.

With reference to the above subject I logged the re- complained against
online refund the amount of Rs.2301/- on 26.02.2015. Complained No.12010
at 12.00PM.

With reference to the above subject contacted at AWATAR Cell
No.[protected] on 28.02.2015 at 13.00 hrs and they suggested to send the
mail:

It is bring to your notice that the above said subject for refunding the
amount of Rs.2301/- is not yet refunded even after several reminders
and requests of three weeks(Complained no.12010 and ref. No. OB14791793
and OB14791896.

Submitted for your reference
Regards
JAYARAMA
Mob. No.[protected]

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Complaint marked as Resolved

Verified Support

Mar 04, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, Your ticket is not booked and we have forwarded your request to Account section of KSRTC for verification and making refund, if KSRTC has been credited with this amount. If refund or communication is not received within seven working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext. 283,[protected]direct) during office hours (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support