Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Service

prabh40

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Trip-Bangalore to Udupi--Trip Code 0830 BNGCDP--- PNR no.J[protected] Journey date 15/07/2015--- Class AIRAVAT ---Bus No. KA-01 F 8446 . On 15th. July we took the above detailed trip to Udupi. I have the following suggestions-- 1) The interiors of the bus looked shabby and worn with age. The seat covers and floorings appear dirty with overuse. It does not befit the AIRAVAT class in which I have travelled many times. Please fully refurbish the interiors urgently. 2) Change the lunch halt at Kushalnagar. At Annapurna where we halted, there was no clean access to the toilet facilities. 3) The bus arrived in Udupi at 7.15 p.m. against the scheduled time of 16.55 hrs. mentioned on the ticket booking web site. Either amend the arrival time in Udupi on the site or get the bus to reach Udupi at 16.55 hrs. It cannot be late by over two hours ( our evening plans on reaching Udupi are badly affected) when there was no traffic jams or obstructions during the journey. I must also say that the staff was courteous and helpful and deserve our appreciation. Thank you. Ashok Prabhu

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Jul 20, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your complaint, details has been examined. The service pertains to Mangalore division. Hence your complaint has been forwarded to concerned division ([protected]@ksrtc.org/[protected]@ksrtc.org) with request to verify the matter and take suitable action. We regret the inconvenience caused to you. Regards, Awatar support.

Verified Support

Jul 27, 2015

Verified Support

Sep 22, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Dear Sir, We have received your e-mail dated. 20th July 2015. regarding tripcode 0830BNG CDP was operated Via Arakalagudu, Kushalnagara due to road repair at Shiradi Ghat in which 40 KM’s extra come about to reach the destination which takes extra time. So that it will take extra time to reach the destination. Further suitable instructions have been issued to the concerned with regard to the cleanliness of the vehicle. Action has been initiated against crew who gave stop at un authorised Hotel. However, we regret for the inconvenience caused. This incident was happened due to unavoidable circumstances and not deliberately. At present the said service is operating Via Hassan, Sakaleshpura, Uppinangady,BC Road to Mangaluru. KSRTC is bound to give utmost comfortable service to the public. However we once again regret for the inconvenience caused to you. Yours faithfully, Divisional Traffic Officer, KSRTC,Mangaluru