Kurukshetra University — Backlog certificate

Respected Sir
I am Poonam and I have done MSc Physics in 2011
Sir, I faced lot of issue as I needed one backlog certificate.

I came personally University and guided with wrong room no by Inquiry office then too many call to my Physics department to Examination cell to room no 112 to Room No 100 but didn't get my certificate. Moreover, I paid 2700 rs for one certificate to the university website but still after long wait or calls I got transcript which is not required document.

I request you to kindly refund my money atleast