Dear Sir/Mam
E commerce company "Kwabey" Fashion is doing fraud with customers, as they blocked my Rs 899 in their wallet and not refunding courier charges spent against returning their product to them as they don't have reverse pick which they didn't mention on their website and fooling customers. Their website is misleading customers about the size of clothing and when customers receive the material, the size received is totally different from what is mentioned on their website. When checking for exchange policy they mentioned that they don't have any exchange policy and you have to return the material on their address and that amount has to be borne by the consumer. I sent them mail that the courier is taking Rs 250 as they are only refunding Rs 100 against any return of their product. I have mails where they told me to send the courier slip and refund my amount.
It's been more than 20 days since they blocked my refund amount in their wallet as they mentioned that it is company policy to refund the amount first in their wallet and then refund to customers after 12-15 days . They are doing fraud with customers by blocking their wallet and picking their customer care calls.
Request you to take immediate action against this fraud company to stop doing fraud with other customers and block their business from online portal. Was this information helpful? | 
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