Lacekart — Partial refund of money

Address:	Surat, Gujarat, 395003
Website:	lacekart.com

I ordered a dress through lacekart.com of worth RS 1, 799 through order id :116. When I got the dress i found that the quality of the dress is not upto the mark as displayed in the pic and it would not worth atleast RS 500. I have paid 1919 when the dress got delivered to me (1799 + 120(delivery charges)). Because of the poor quality I have decided to return the dress. I have to argue a lot with with the concerned customer care to get the money back. Finally when they returned the money they credited only 1, 550 out of 1799, Saying that they would return only 80% of the dress cost. But nowhere in the website it was mentioned. Additionally I have bear the delivery expenses of 120+120, in total 240 . So totally I had a loss of around Rs 500. I wish you would take proper action against them so that no consumer should face such problem. Meghana