[Resolved] BSNL, chennai telephones,adyar — double payment of bills due to accounts fault

[Resolved] BSNL, chennai telephones,adyar — double payment of bills due to accounts fault

D Dr. Seshadri Kannan from Irinjalakuda, Kerala

My phone was disconnected though it was paid by ECS all along. On enquiry they said unpaid, so paid one month for april Rs.1468/- in cash counter,gave the receipt to AO, for restoring phone wh was done after 2 days. I paid the bill for May Rs.4786/- in kiosk 0134, though it was to be paid by ECS and the bill was not sent to SBI. After my all payments, the bill was sent to SBI and credited to BSNL, again Rs. 6254/- This has resulted in double payments. Why this inconveniece is causeed to a customer who is 85 years and above? Now will the BSNL adjsut this excess amount of Rs. 6254/- paid by my bank, be adjusted? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Raghavendran

from Chennai, Tamil Nadu

BSNL CHENNAI — Bill Amout paid twice

My Phone Number 27691076 in the name of my mother N.Jayanthi.

Paid extra payment thru online account payment.

for the month of 30/08/2008 - Rs.131 and 30/10/2008 - Rs.350

Kindly need help to adjust this extra payments.

Thanks,
Raghav

B.Lakshmiraman

from Aluva, Kerala

telephone — Double payment

Dear Sir,

Payment for the subject telephone for the months of Jan.2009 to June 2009 has been paid twice.
Letter has been given personally to Accounts Manager IV at Guindy Thiru Vi Ka Estate office.
He has promised that the total amount of Rs.4765/- will be adjusted against future bills and
will instruct accordingly the department concerned.

This is just to ensure that the amount is adjusted against duplicate payment, so that the telepone line
is not CUT for non payment of bill amount.

A line in confirmation would be very much obliged.

Regards

B.LAKSHMIRAMAN / [protected]