Lavieworld — Did not get exchanged product

Address: 401, Ackruti Star,Opp. Ackruti Centre Point, Central Road, MIDC, Andheri East, Mumbai-400093
Website: lavieworld.com

I ordered two bags from lavieworld. One of them was different product. I requested exchange, which they approved and collected wrong product. They accepted the exchange. This was on 22nd November. Now it has been 20 days. There is no update. They are not sending the product I requested. They are not replying to their mail id [protected]@lavieworld.com. No one is answering to the phone number [protected]. This feels so bad. It feels being cheated. It is not small amount. It is around 4000 rupees. I have already wasted my so many hours in contacting them. I tried contacting their page on Facebook, Instagram and messenger as well. They are busy uploading their new products but not bothered to response my messages. I am helpless now. I stay in Australia. I am visiting India in upcoming month, hence I thought I will order before. But it seems this was biggest mistake to order from them.
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    401, Ackruti Star,Opp. Ackruti Centre Point, Central Road, MIDC, Andheri East, Mumbai-400093
    India
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