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LazyPay Complaints & Reviews

lazypay.in
1
Updated: Jul 12, 2025
Complaints 511
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44
Unresolved
467
Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 10

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A
AnIsH kArN
Feb 25, 2022
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Address: Pathar ki majid

I want to inform you that lazypay are deducting money
While i have finished all my emi
After that they are deducting my money
After that if again lazypay will deduct money than I'm going to do sucide
LazyPay customer support has been notified about the posted complaint.
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Hey, We are sorry for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you further with your query.
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    B
    Buda0411
    from Delhi, Delhi
    Feb 23, 2022
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    Payment Failed Refund not received

    I made an transaction on 18 on Paytm (One 97 Communication India Private Limited), amount was 380 after the next hour i received a message from paytm that your payment was failed we haven't received a amount from your bank side i.e. (SBM Bank) and the Lazy pay has deducted a amount from my account on next moment. I called to State Bank of Mauritius they told me to email at customer [protected]@sbmbank.co.in.

    I did the same day after...
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    B
    btheertha
    from Hyderabad, Andhra Pradesh
    Feb 21, 2022
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    Hi Team,

    I cleared all EMIs of O/S loan amount of 100000/- which I have taken from Lazypay. Still showing next due amount is 3500/- in lazypay app. I am not sure to which this amount is referring to.

    I called to Lazypay Customer Care No.[protected]. Receiving only IVR stating that I need to check on website. Not receiving any assistance from them.

    Could you please check and fix the issue.

    your assistance is highly appreciated.

    Thank you.
    LazyPay customer support has been notified about the posted complaint.
    View replies
    Hi,

    Please email to [protected]@lazypay.in and we can investigate
    Reply
    btheertha's [Complaint's author] reply, Feb 23, 2022
    I have already submitted a request through contact us link of lazypay: https://rewards.lazypay.in/contact-us/

    I am not able to understand what I need to mention under [protected] in the given email address [protected]@lazypay.in.

    Please ask them to contact me either phone or provide correct email address.

    Your assistance is highly appreciated.

    Thank you.
    Hey, We are sorry for the trouble that has been caused to you. We would suggest you to please write us an email at [protected]@lazypay.in and than you will be assigned with the case number please help us with the same so that we can get this checked on priority and assist you with your query.
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      T
      Tausif4322
      Feb 21, 2022
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      On 30th January 2022, I got several OTPs from LazyPay then later I got the message that 3000 Rs. is Credited from my LazyPay Account. I have not created any account on LazyPay App. Also fake email ID used to create my account and did the financial fraud (Fake Email ID: [protected]@gmail.com)

      My Contact Number [protected] through which LazyPay Account created and 3000 Credit Used
      LazyPay customer support has been notified about the posted complaint.
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      Hey, We are really sorry for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that our team can look into this for you and assist you with your query.
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        O
        Orakel
        Feb 19, 2022
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        I have received a wrong bill to be repaid, and was forced to pay it.
        Pathetic service, I've complained several times on the website yet not received a single response. The phone number provided for customer support isn't working as well.
        Screenshot attached for proof.

        I need the entire money to be credited back to my account.

        Regards,
        Suhail Ansari
        [protected]
        +1 photos
        LazyPay customer support has been notified about the posted complaint.
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        Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you with your query.
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          O
          Orakel
          Feb 19, 2022
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          Despite of messaging Lazypay multiple times, I haven't received a single message.
          LazyPay customer support has been notified about the posted complaint.
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          Hi,

          Please email to [protected]@lazypay.in so we can investigate.
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            N
            Navviraj
            from Kolkata, West Bengal
            Feb 18, 2022
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            I made a transaction to merchant, but it went pending, how long it will it take to resolve, i paid Rs.9, 953 amount with the transaction id TXN[protected], Kindly give me a resolution ASAP.
            +1 photos
            LazyPay customer support has been notified about the posted complaint.
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            Hi,

            The said transaction is not successful and amount is updated
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              D
              Deep200
              from Delhi, Delhi
              Feb 18, 2022
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              I have to charged only 2000 but lazypay charged me 2120 extra 120 rupee charged in my bill
              +2 photos
              LazyPay customer support has been notified about the posted complaint.
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              Hi,

              Please email to [protected]@lazypay.in so we can investigate
              Reply
              Deep200's [Complaint's author] reply, Feb 19, 2022
              I have mail so may times please check
              Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that our team can look into this for you and assist you further with your query.
              Reply
              LazyPay's reply, Feb 25, 2022
              Hey, We are sorry for the trouble that has been caused to you. We would request you to please help us with the case number which has been assigned to you so that we can check and assist you further with your query.
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                O
                okartikeyo
                from Patna, Bihar
                Feb 16, 2022
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                Address: Haryana
                Website: lazypay.in

                I have paid on ecarepro of amount rs 9409 has deducted but Transcation unsuccessful.and now total 10 days over its didn't credited back in source i talked to paytm gateway also they told money hasnt received to us as txn sas unsuccessful.please help me to get refund.
                +2 photos
                LazyPay customer support has been notified about the posted complaint.
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                Hi,

                Please email to [protected]@lazypay.in to investigate the case.
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                  C
                  cguha87
                  from Chennai, Tamil Nadu
                  Feb 14, 2022
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                  Request for foreclosure - No Point of Contact to proceed with

                  LazyPay Team,

                  I want to foreclose the loan account, but there is no point of contact to get clarified or there exists no documentation about foreclosure procedure.
                  Requesting to take necessary action to update the details.

                  Thanks,
                  Guhan...
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                  S
                  skp909
                  from Delhi, Delhi
                  Feb 12, 2022
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                  Maine lazypay se[protected] ko 5000 ki deen transaction ki lekin 1 to failed ho gyi uska refund aa gya lekin do processing me thi next day vo succesful dikha rha hai lekin vo 2 bhi 5000 ki transaction nhi hui please refund my amount
                  LazyPay customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  Note we are unable to find the details hence request to email the same to [protected]@lazypay.in to investigate
                  Reply
                  I am also facing the same issue from past 10 days.. unable to connect with lazypay costumer support.

                  Money deducted lazypay account but not show merchant account - Comment #3958726 - Image #0
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                    R
                    Rasik m
                    from Mumbai, Maharashtra
                    Feb 11, 2022
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                    Address: Andheri

                    Harassment by this following person +[protected] Shivam Khatri recovery department lazy pay I have being using this app for a very long time
                    This person has ### my phone I am loging and official police complaint about this guy
                    I want a whole replacement for my phone if this continues
                    I have received 1786 sms and 1900 emails for the payment of 1134 rps nly
                    I and sending an official legal notice to shivam Khatri
                    +4 photos
                    LazyPay customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We apologise for the unpleasant experience you had with us. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                      S
                      Shiva 2649
                      Feb 11, 2022
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                      I have credit limit of 30, 000 i have used all limit and i repay everytime on date.recently they asked me to apply for lazy card when I'm applying it showed your limit will not decrease so I applied after getting card my limit decreased by 20, 000 and limit shows now -20, 000 how can I pay suddenly that much amount. Please increase my limit to old limit I don't even need your card.
                      LazyPay customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      We consider a number of factors to reassess your credit limit such as credit history, age, location etc. You can transact on merchant associated with lazypay with limit available and other mode of payment to increase the chance to avail the limit. If we alter our policy in the next 3-6 months and your limit is further revised, then we will reach
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                        P
                        padre12
                        Feb 8, 2022
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                        Address: Mumbai

                        Hello sir
                        Transition failed but amount not refund in lazy pay card.
                        I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                        Its very worst service not satisfied.
                        Fast refund in lazy pay card.
                        Attached screen shot of Transition
                        +1 photos
                        LazyPay customer support has been notified about the posted complaint.
                        Feb 08, 2022
                        Updated by padre12                         Hello sir
                        Transition failed but amount not refund in lazy pay card.
                        I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                        Its very worst service not satisfied.
                        Fast refund in lazy pay card.
                        Attached screen shot of Transition

                        Feb 08, 2022
                        Updated by padre12                         Hello sir
                        Transition failed but amount not refund in lazy pay card.
                        I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                        Its very worst service not satisfied.
                        Fast refund in lazy pay card.
                        Attached screen shot of Transition
                        Feb 08, 2022
                        Updated by padre12                         Hello sir
                        Transition failed but amount not refund in lazy pay card.
                        I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                        Its very worst service not satisfied.
                        Fast refund in lazy pay card.
                        Attached screen shot of Transition

                        View replies
                        Hi,

                        Please email the details to [protected]@lazypay.in as we are unable to trace any details
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                          A
                          Aditi.S
                          Feb 6, 2022
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                          The due amount was debited twice from my account. I paid it myself the first time, and then it got auto debited again later in the day and was never refunded to me. Contacted my bank, they said I need to contact Lazypay. So wrote to their customer complaint through their support page, but have neither received a response in several days nor the amount that was supposed to be refunded.
                          LazyPay customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
                          Reply
                          Aditi.S's [Complaint's author] reply, Feb 19, 2022
                          There is no ticket ID number. I posted 2 or 3 complaints through the app, and was told I will receive a response in 48 hrs. Can't you use my phone number? Or email ID, although it's different from the one I use here.
                          Hi,

                          Please check the spam folder to see the revert from support. Note the mobile number or email id cannot be provided here as it does not show due to security reason
                          Reply
                          Hey, We are really sorry for the trouble that has been caused to you. We would request you to please help us with the case number that has been assigned to you so that we can get this checked on priority and get your issue resolved.
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                            G
                            Gangaprasad014
                            from Bareilly, Uttar Pradesh
                            Feb 6, 2022
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                            Sir please check my transactions of repuees 9500 on 01 feb 2022.
                            Transaction successful from lazy pay and 9500 deducted but not receive by merchant. I have contacted with merchant and he sent me payment failed confirmation from his side. Both screenshot are attached.
                            +2 photos
                            LazyPay customer support has been notified about the posted complaint.
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                            Hi,

                            Please email the details to [protected]@lazypay.in so we can escalated with merchant
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                              V
                              Venkatesh Rediyar
                              Feb 5, 2022
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                              Address: Puducherry 605102

                              I had made payment on mobikwik on 28/01/2022 for Rs.4995/- the transaction was successful on lazypay account and it's still showing, not received on mobikwik. After contacting mobikwik costumer support they told the transaction was unsuccessful and refunded to your account. Till date i had not received refund on lazypay, and unable to connect with lazypay .. i had sent many mail's no responses received till date 05/02/2011
                              LazyPay customer support has been notified about the posted complaint.
                              Feb 17, 2022
                              Updated by Venkatesh Rediyar                               Till date i had nit received my refund,
                              Feb 17, 2022
                              Updated by Venkatesh Rediyar                               Also no response from costumer support. Inspite that, the recovery agency was calling for repayment and i had also repayed my previous outstanding.. when will i get my refund amount of Rs4995/-

                              View replies
                              Hi!

                              We would d like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                                S
                                Shalini Sheelan
                                Feb 5, 2022
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                                I have already paid payment for the courier sent from dunzo on 21st jan 2022. Kindly find attachment below and same has been shared on lazypay whatsApp business account. But, still your team calling to do payment again an again. Why should i pat without any service opting. Kindly check the below attachments an update your records and inform your team to irritating me.
                                LazyPay customer support has been notified about the posted complaint.
                                Feb 19, 2022
                                Updated by Shalini Sheelan                                 Still i receive calls from lazypay to make payment.
                                View replies
                                Kindly find attachment of payment o
                                Done to dunzo

                                Regarding payment issue - Comment #3954018 - Image #0
                                Regarding payment issue - Comment #3954018 - Image #1
                                Reply
                                Hi,

                                We apologise for the unpleasant experience you had with us. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                                  A
                                  Afzal.kkk
                                  from Mumbai, Maharashtra
                                  Feb 5, 2022
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                                  I have never did any registration with lazypay but on[protected] I got msg from lazypay transaction of rs 1500 success at payu this was a fraud transaction happen by lazypay team without sharing any otp this company is fraud there is many person got this type transaction msg after 15days lazypay sending msgs and call for recovery
                                  LazyPay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  Note if you haven't processed transaction please send an FIR to [protected]@lazypay.in to investigate
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                                    S
                                    Sherly Victor
                                    Feb 5, 2022
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                                    Address: #1170, 1st floor, 2nd cross, Opposite Bharat Petroleum Bunk, New Thippasandra

                                    I have paid all my transactions, however my account still shows an overdue amount with a late fee. Please check this immediately since it impacts my credit score.
                                    LazyPay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi!

                                    We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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