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LazyPay Complaints & Reviews

lazypay.in
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Updated: Jan 7, 2026
Complaints 516
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44
Unresolved
472
Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 10

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SandipKarmakar567
from Agartala, Tripura
Mar 1, 2022
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Address: Bhati Abhoynagar,

I shopped in your Trends store in Agartala on 19th September 2021, for Rs.5250. I paid via Lazypay the money was debited from my account but not received in the store. I didn't get any refund yet please help me. I have attached a screenshot of the transaction.
You can call or message me anytime at [protected]

Transaction ID - TXN[protected]
LazyPay customer support has been notified about the posted complaint.
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Hey, We are really sorry for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that our team can look into this for you and assist you with your query.
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    N
    Naveenj.5320
    from Hyderabad, Andhra Pradesh
    Mar 1, 2022
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    Address: Lazypay

    Hi Team,

    I tried to make payment to "Telangana traffic police" e challan using Bill desk (through my lazypay l card). Money was debited from my card, but not credited to the merchant. Please check the status of the transaction and refund the amount.

    Below are the details of the Transaction:

    Transaction ID: TXN[protected]

    I have attached the transaction screenshot for your reference. Please refund my amount.

    Thanks.

    Regards,
    Naveen Janagam.
    [protected].
    LazyPay customer support has been notified about the posted complaint.
    View replies
    Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you further with your query.
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      S
      sapna p a
      Feb 27, 2022
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      I had cleared due to there system error the payment didn't reflect in there account, which they accept but since year everymonth they send the debit twice to my account for that there is bounce charges, as I has clear my account without any money, I need get all my bounce charges, & they need to stop every month,
      LazyPay customer support has been notified about the posted complaint.
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      Hi,

      Please send an email to [protected]@lazypay.in to investigate the issue
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        M
        Mister Rohit
        from Delhi, Delhi
        Feb 25, 2022
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        Address: Delhi

        Dear Team,

        I was added the 1, 129/- rs money in Paytm wallet but amount was deducted in my lazy pay card but still not received in Paytm wallet.

        Kindly resolve it urgently.
        LazyPay customer support has been notified about the posted complaint.
        View replies
        Hi,

        You are requested to send an email to [protected]@lazypay.in to investigate
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          A
          AnIsH kArN
          Feb 25, 2022
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          Address: Pathar ki majid

          I want to inform you that lazypay are deducting money
          While i have finished all my emi
          After that they are deducting my money
          After that if again lazypay will deduct money than I'm going to do sucide
          LazyPay customer support has been notified about the posted complaint.
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          Hey, We are sorry for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you further with your query.
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            B
            Buda0411
            from Delhi, Delhi
            Feb 23, 2022
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            Payment Failed Refund not received

            I made an transaction on 18 on Paytm (One 97 Communication India Private Limited), amount was 380 after the next hour i received a message from paytm that your payment was failed we haven't received a amount from your bank side i.e. (SBM Bank) and the Lazy pay has deducted a amount from my account on next moment. I called to State Bank of Mauritius they told me to email at customer [protected]@sbmbank.co.in.

            I did the same day after...
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            B
            btheertha
            from Hyderabad, Andhra Pradesh
            Feb 21, 2022
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            Hi Team,

            I cleared all EMIs of O/S loan amount of 100000/- which I have taken from Lazypay. Still showing next due amount is 3500/- in lazypay app. I am not sure to which this amount is referring to.

            I called to Lazypay Customer Care No.[protected]. Receiving only IVR stating that I need to check on website. Not receiving any assistance from them.

            Could you please check and fix the issue.

            your assistance is highly appreciated.

            Thank you.
            LazyPay customer support has been notified about the posted complaint.
            View replies
            Hi,

            Please email to [protected]@lazypay.in and we can investigate
            Reply
            btheertha's [Complaint's author] reply, Feb 23, 2022
            I have already submitted a request through contact us link of lazypay: https://rewards.lazypay.in/contact-us/

            I am not able to understand what I need to mention under [protected] in the given email address [protected]@lazypay.in.

            Please ask them to contact me either phone or provide correct email address.

            Your assistance is highly appreciated.

            Thank you.
            Hey, We are sorry for the trouble that has been caused to you. We would suggest you to please write us an email at [protected]@lazypay.in and than you will be assigned with the case number please help us with the same so that we can get this checked on priority and assist you with your query.
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              T
              Tausif4322
              Feb 21, 2022
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              On 30th January 2022, I got several OTPs from LazyPay then later I got the message that 3000 Rs. is Credited from my LazyPay Account. I have not created any account on LazyPay App. Also fake email ID used to create my account and did the financial fraud (Fake Email ID: [protected]@gmail.com)

              My Contact Number [protected] through which LazyPay Account created and 3000 Credit Used
              LazyPay customer support has been notified about the posted complaint.
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              Hey, We are really sorry for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that our team can look into this for you and assist you with your query.
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                O
                Orakel
                Feb 19, 2022
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                I have received a wrong bill to be repaid, and was forced to pay it.
                Pathetic service, I've complained several times on the website yet not received a single response. The phone number provided for customer support isn't working as well.
                Screenshot attached for proof.

                I need the entire money to be credited back to my account.

                Regards,
                Suhail Ansari
                [protected]
                LazyPay customer support has been notified about the posted complaint.
                View replies
                Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you with your query.
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                  O
                  Orakel
                  Feb 19, 2022
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                  Despite of messaging Lazypay multiple times, I haven't received a single message.
                  LazyPay customer support has been notified about the posted complaint.
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                  Hi,

                  Please email to [protected]@lazypay.in so we can investigate.
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                    N
                    Navviraj
                    from Kolkata, West Bengal
                    Feb 18, 2022
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                    I made a transaction to merchant, but it went pending, how long it will it take to resolve, i paid Rs.9, 953 amount with the transaction id TXN[protected], Kindly give me a resolution ASAP.
                    LazyPay customer support has been notified about the posted complaint.
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                    Hi,

                    The said transaction is not successful and amount is updated
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                      D
                      Deep200
                      from Delhi, Delhi
                      Feb 18, 2022
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                      I have to charged only 2000 but lazypay charged me 2120 extra 120 rupee charged in my bill
                      LazyPay customer support has been notified about the posted complaint.
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                      Hi,

                      Please email to [protected]@lazypay.in so we can investigate
                      Reply
                      Deep200's [Complaint's author] reply, Feb 19, 2022
                      I have mail so may times please check
                      Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that our team can look into this for you and assist you further with your query.
                      Reply
                      LazyPay's reply, Feb 25, 2022
                      Hey, We are sorry for the trouble that has been caused to you. We would request you to please help us with the case number which has been assigned to you so that we can check and assist you further with your query.
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                        O
                        okartikeyo
                        from Patna, Bihar
                        Feb 16, 2022
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                        Address: Haryana
                        Website: lazypay.in

                        I have paid on ecarepro of amount rs 9409 has deducted but Transcation unsuccessful.and now total 10 days over its didn't credited back in source i talked to paytm gateway also they told money hasnt received to us as txn sas unsuccessful.please help me to get refund.
                        LazyPay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        Please email to [protected]@lazypay.in to investigate the case.
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                          C
                          cguha87
                          from Chennai, Tamil Nadu
                          Feb 14, 2022
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                          Request for foreclosure - No Point of Contact to proceed with

                          LazyPay Team,

                          I want to foreclose the loan account, but there is no point of contact to get clarified or there exists no documentation about foreclosure procedure.
                          Requesting to take necessary action to update the details.

                          Thanks,
                          Guhan...
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                          skp909
                          from Delhi, Delhi
                          Feb 12, 2022
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                          Maine lazypay se[protected] ko 5000 ki deen transaction ki lekin 1 to failed ho gyi uska refund aa gya lekin do processing me thi next day vo succesful dikha rha hai lekin vo 2 bhi 5000 ki transaction nhi hui please refund my amount
                          LazyPay customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          Note we are unable to find the details hence request to email the same to [protected]@lazypay.in to investigate
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                          I am also facing the same issue from past 10 days.. unable to connect with lazypay costumer support.
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                            R
                            Rasik m
                            from Mumbai, Maharashtra
                            Feb 11, 2022
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                            Address: Andheri

                            Harassment by this following person +[protected] Shivam Khatri recovery department lazy pay I have being using this app for a very long time
                            This person has ### my phone I am loging and official police complaint about this guy
                            I want a whole replacement for my phone if this continues
                            I have received 1786 sms and 1900 emails for the payment of 1134 rps nly
                            I and sending an official legal notice to shivam Khatri
                            LazyPay customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            We apologise for the unpleasant experience you had with us. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                              S
                              Shiva 2649
                              Feb 11, 2022
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                              I have credit limit of 30, 000 i have used all limit and i repay everytime on date.recently they asked me to apply for lazy card when I'm applying it showed your limit will not decrease so I applied after getting card my limit decreased by 20, 000 and limit shows now -20, 000 how can I pay suddenly that much amount. Please increase my limit to old limit I don't even need your card.
                              LazyPay customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We consider a number of factors to reassess your credit limit such as credit history, age, location etc. You can transact on merchant associated with lazypay with limit available and other mode of payment to increase the chance to avail the limit. If we alter our policy in the next 3-6 months and your limit is further revised, then we will reach
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                                P
                                padre12
                                Feb 8, 2022
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                                Address: Mumbai

                                Hello sir
                                Transition failed but amount not refund in lazy pay card.
                                I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                                Its very worst service not satisfied.
                                Fast refund in lazy pay card.
                                Attached screen shot of Transition
                                LazyPay customer support has been notified about the posted complaint.
                                Feb 08, 2022
                                Updated by padre12                                 Hello sir
                                Transition failed but amount not refund in lazy pay card.
                                I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                                Its very worst service not satisfied.
                                Fast refund in lazy pay card.
                                Attached screen shot of Transition

                                Feb 08, 2022
                                Updated by padre12                                 Hello sir
                                Transition failed but amount not refund in lazy pay card.
                                I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                                Its very worst service not satisfied.
                                Fast refund in lazy pay card.
                                Attached screen shot of Transition
                                Feb 08, 2022
                                Updated by padre12                                 Hello sir
                                Transition failed but amount not refund in lazy pay card.
                                I have Transition for 507.5, 511.5, 511.5, 511.5, 511.5. All above are not refund in lazy card.

                                Its very worst service not satisfied.
                                Fast refund in lazy pay card.
                                Attached screen shot of Transition

                                View replies
                                Hi,

                                Please email the details to [protected]@lazypay.in as we are unable to trace any details
                                Reply
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                                  A
                                  Aditi.S
                                  Feb 6, 2022
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                                  The due amount was debited twice from my account. I paid it myself the first time, and then it got auto debited again later in the day and was never refunded to me. Contacted my bank, they said I need to contact Lazypay. So wrote to their customer complaint through their support page, but have neither received a response in several days nor the amount that was supposed to be refunded.
                                  LazyPay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
                                  Reply
                                  Aditi.S's [Complaint's author] reply, Feb 19, 2022
                                  There is no ticket ID number. I posted 2 or 3 complaints through the app, and was told I will receive a response in 48 hrs. Can't you use my phone number? Or email ID, although it's different from the one I use here.
                                  Hi,

                                  Please check the spam folder to see the revert from support. Note the mobile number or email id cannot be provided here as it does not show due to security reason
                                  Reply
                                  Hey, We are really sorry for the trouble that has been caused to you. We would request you to please help us with the case number that has been assigned to you so that we can get this checked on priority and get your issue resolved.
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                                    G
                                    Gangaprasad014
                                    from Bareilly, Uttar Pradesh
                                    Feb 6, 2022
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                                    Sir please check my transactions of repuees 9500 on 01 feb 2022.
                                    Transaction successful from lazy pay and 9500 deducted but not receive by merchant. I have contacted with merchant and he sent me payment failed confirmation from his side. Both screenshot are attached.
                                    LazyPay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    Please email the details to [protected]@lazypay.in so we can escalated with merchant
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