Le Travenues Technology Ltd. — Refund not received

Address: Thane west

Website: confirm ticket

Pnr number [protected] ticket Txn id [protected] ticket amount 3120. 85 cancelled on 1st oct 2025 refund id [protected] refund amount 2875.36 processed by Irctc to Le Travenues Technology ltd. but not received by my brother Neeraj Singh from whose phone pe upi id payment was made. We have contacted confirm ticket phone number[protected] spoken to multiple people including Supervisor Anisha but haven't received any help. Is there any assistance I can receive here?