| Address: | Bangalore Urban, Karnataka, 560045 |
| Website: | lemall.com/in |
I bought a le super4 x50 pro model tv through authorised online website of letv - lemall india. The product was found defective on account of panel complaint and i booked for replacement within 10 days on account but so far have not been replaced tv.
Purchase was done in their authorised website with proper vat bill
Delivered by bluedart
Installed by their authorised technician
I have not used much of the tv and
There is no proper response to my mail, call or complaint.
They came very late, made some photo sent to their heads, then upon instruction packed and said on date of replacement this tv will be taken back. And i am very much worried and guarding the box after paying for the newly launched tv bought during inaugural offer and past 5 months from date of purchase.
I booked complaint in their customer helpline, email, and also in http://www.consumerhelpline.gov.in which they disposed as
In spite of best efforts of nch, company has not responded to your complaint. You are requested to send a written complaint to the company in case you do not get any satisfactory reply from company you may move to consumer forum, following the procedure prescribed by them.
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Defective tv panel replacement applied with 10 days return policy but so far not provided even after 3 months from 25.03.2017 date of purchase, 27.03.2017 reporting of complaint (My first complaint application no.: [protected][protected]:30:52 pm), in lemall india website. My second complaint was raised with contacted customer care on 25.05.2017 18:00 hrs on[protected] i have tax paid bill original bill (Copy enclosed) ordered through manufacture website payment made through debit card. Installed and checked by authorised servmobi representatives ref: 11117_21/04/2017_panel failure_horizontal lines/servmobi bsi - mr. Elangovan [protected] [protected]@servmo bi.com mr. Srinivasulu. B [protected] and [protected] leeco address from internet office no. 3, 5th floor, b wing, hdil kaledonia, sahar road andheri (East), mumbai, india – 400069 and 7th floor, umiya, business bay, cessna business park, 11 &13/2, kadubeesanahalli village, outer ring road varthur hobli, bangaluru
What to do? Is their any proper leco personnel or incharge person whom i can contact
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