| Address: | Indore, Madhya Pradesh, 452009 |
Dear sir/madam,
With utmost frustration, it is hereby reported that the staff working at the authorized service center located at yashwant plaza, indore (Mp) refused to accept my le2 mobile phone for its repair/troubleshooting.
2. The problem occurring in the mobile is that the display screen of the mobile is coming out gradually and the mobile shuts down during calls even if the battery is significantly charged. The invoice no. Of my aforementioned le2 mobile is f0yqi[protected] and the mobile is still under warranty.
3. The staff at the aforesaid service center refused to accept my aforesaid le2 mobile handset and without even inspecting the mobile, he just said that the problems (As mentioned by me above) has arisen due to overcharging of the battery and due to this, he cannot accept the mobile handset for any repair/troubleshooting. I told him that as per my knowledge the said mobile had never been overcharged indiscriminately in the recent past and just requested him to at least inspect the mobile to which he responded that he cannot do anything in this regard.
4. The service center guy then told me that if i talk to leeco customer care an thereafter if the leeco customer care sends him (The service center) an email asking him to repair my le2 mobile, he will accept my mobile for repairs.
5. Thereafter, when i asked for customer care no., the service center guy provided me a no. Viz.[protected] which he told me, is the customer care no. Of leeco. When i called up on this number, my call did not get connected to any executive. Later after trying 3-4 times, my call got connected to a conference call with other dissatisfied customers from lucknow and amritsar which is very strange.
6. I searched on internet and found a number viz.[protected] claimed to be the customer care no. Of leeco inc. On several websites; but when called upon, this no. Is reported to be 'not available'. On the official website, the company has listed a cellular no.[protected], but when called upon the number is reported to be wrong.
7. The relevant particulars of my aforementioned mobile are as under:
Device name : le2
Model : lex526
Build : iixosop[protected]is
Eui version: 5.8.019s (Stable).
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