Leeco — Letv mobile replacement pending since 3 months.

Address:	Thane, Maharashtra, 401105
Website:	www.leeco.com

I have given my phone for replacement at service center before 3 months. At the time of phone submmision at service center they told me that i will get back my phone within 10 days. But, they give me my phone after 45 days and without replacement. So, i have given back my phone and told them for replacement again they told me that it will be done within 7 days. But now its being 3 months and i am didn't receive my phone. They are not even provinding proper call service. I have complain about it at call center, then i got call from call center that your phone is sent at service center you can get your phone from there, and i went at service center they told me that we didn't received your phone. So, they are like misguiding me. So now i am afraid of all these things. So, now i want my money equivelant to phone price back or they should provide me new phone. Because i have given it for replacement and not for repairing.

I need either of the below:
1. New handset for same model or the higher model.
Or
2. 100% refund of my money.

I expect strong and positive action for my case before i move to consumer court and social media.

Ekta yadav from customer service dept in your company is handling the case.

Below are the facts of my case.
Date of purchase :[protected]
Date of service :[protected]
Service company :- cellular world
Problem in handset :- touch broken
Charges :- 4800 (Adv 2000 on date[protected]
Promise :- replacement with new handset within 10 days