Lendingkart — Refusing to grant moratorium as per RBI guidelines

I have taken a business loan with Lendingkart for two years. I have already paid emi for 12 months and all on time.

Due to the lockdown, my manufacturing unit is closed down and it is based in Chennai.
I had opted for moratorium extention. After writing 7 mails and waiting for more than 45 mins in the call centre number. I did not get any respond. Moreover the ECS was sanctioned on June 6 and it returned and I had to pay a high amount too.
Then I was asked to send my 12 months bank statement. I don't know why to extend moratorium 12 months bank statement was asked. I still sent the bank statement as asked. This was done one week ago and till now no response from Lendingkart.

Today (June 17) again an ecs was issued on my emi amount.

I can't understand why Lendingkart is refusing to grant moratorium?
I can't understand why the ecs is generated multiple time?
Why is Lendingkart harassing me in such a manner?
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