Levi's India — defective piece sold

Address:

122001

I purchased a reversible shirt from Lewis store @ Ambience Mall Gurgaon, not even washed for the first time and just been wore once found some holes in the shirt when wanted to put it on for the 2nd time in the same week .

When we went to the showroom to complain about it, we were told to drop the defective shift there so they can send it for a quality check and revert back in 8-10 days, but no one was bothered to do so till about one month and that too when we ourselves visited the store again and we're told haven't got any response might take few more days, post that after one and a half month gone we visited again and now we're told that we might have tampered the piece on our own and they can't do anything in it.