Levi's India — denim jeans got damaged

Address:

110032

Hi team,

I gaurav jain got a denim jeans of levis in gift from my relative 6 months back, i started using it around5 months back. Now what i noticed is the jeans got torn from back pocket and its denim sticker also got torn even after doing it hand wash only as recommended.

What i heard about levis is your denim is immortal, you might get bored using it but it will be always like before.

Whether i got one down quality piece or something?

Kindly clarify. Least expected from such a big big brand.
(Pics are attached for your reference)

Thanks,
Ca. Gaurav jain
+91 [protected]