Levi's India — Didnt received my refund

It’s been more than three weeks levis didn’t contacted me to get my bank details yet and their return policy says that they take 15 days and I haven’t received any refund…it’s been more than 15 days…my order id is #IND[protected] …i sent around 10 mails and tried to calls I haven’t received any response…kindly help me out with this i m tired of mailing you …. They are literally torturing me for my refund…how will you feel if i order from your site and forcefully take the product from your delivery boy without paying…i really wanna do it but I don’t wanna trouble delivery boy but if water goes upwards my head i will try this trick whatever happens in return