| Address: | 122001 | | Website: | www.levi.in |
I bought 4 pair of jeans from levi's store in gurgaon on 24/12/2016, bill no. 2759 and out of those four pair of jeans, one pair of jeans was found to be defective, it got shredded on its own at the area just above the back pockets. I have shown it to the store manager, he accepted it as genuine issue & submitted it for claim, he took the jeans & gave me a receipt for the same & asked me to wait for their response.
After almost three weeks he called & informed that the jeans could not be replaced as it was bought in offer (Buy 2 get 2).
I am highly disappointed by their response. This is not what we expect from a brand like levi's. If you're selling defective products during sale, then what is the point of giving such lucrative offers which seem to be value for money but is actually a means of cheating customers.
I am a regular customer of levi's but experience like this makes me doubt about the brand's credibility. I feel cheated & am quite upset with this incident.
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