Levi's India — item not delivered timely after alteration

Address:

Chandigarh, Chandigarh, 160030

I buy a jeans on 13 sep from elante mall plot no178&178a chandigarh by sales associate vijay vide trxn no 2153 and i had given jeans for alteration and i was instructed to collect on 14 sep 18 by 1400 hrs but it was not done after 1500 hrs...
I had no time for waiting at that time as i had planned to go out of city but due to this delay i had to postponed my journey...
My experience with levi's was very bad...