Levi's India — Jeans lost by company when given for alteration

Address:

Lucknow, Uttar Pradesh, 226010

Hi Team,

With deep regret I hereby complain that, I had bought a Jeans from Levis showroom present on the first floor of Sahara Gang Mall at Lucknow dated 18th June. After purchasing the jeans I had given for alteration in the same showroom which was given a date to be collected on 20th June. I went to collect it today(24th June).
At first they made be wait for nearly 30 minutes saying that alteration has been done but we are searching your product. Surprisingly this search went on for almost an hour. I told them to return my money for which initially were adamant and then they told us that we are not getting it now so we will deliver it to you address later. But I had no trust left so I demanded my money back and thankfully they paid me back.
But such a customer treatment and such irresponsibility is not at all expected from a band like Levis.
I hope such issues will be duely addressed by you.