Levi's India — Lack of communication from store sales staff

Address:

Shop no-2,3,4, Swati Reban Chs, Gulmohar Road, Ramdas Sutrale Marg, opp. ICIC Bank, Krishna Nagar, Shanti Nagar, Borivali West, Mumbai, Maharashtra 4

Hi Team,

My name is Prathamesh Sawant, and I recently purchased a Levis 513 Slim Straight jeans from the Levi's Store located in Shanti Nagar, Borivali West.

I needed the pant length to be altered, and I had informed the sales rep. at the store that I would need the length to be long enough as I wear boots frequently. When I received the jeans after alteration, and I tried it, I found that the length is shorter than I'd have liked, and I went back to the store to get it fixed.

I was then informed by the staff that the length of the jeans, once altered (reduced), cannot be increased again. This piece of information if crucial, and should have been communicated to me by the sales staff when they were taking the measurements.

I now have an item that I paid over INR 4, 000 for, and it's so short that I cannot use it anymore. I request, and hope that the store helps me out with a refund, as I am told that the product length cannot be altered to meet my requirements anymore.

Also, I'd request that the store staff receive the relevant training, so that customers are well-informed about the purchases that they are making, especially given the retail price of your jeans. Thank you, and I hope to hear back soon.